Consumer Law2025-11-247 min read
Consumer Protection Act: Your Rights When Buying Goods and Services
The Consumer Protection Act gives you powerful rights. Understand your right to refunds, returns, repairs, and how to complain about defective products or poor service.
Your Key Rights
1. Right to Safe, Good Quality Goods
Products must be safe, fit for purpose, and free from defects.
2. Right to Return Defective Goods
You can return defective goods within 6 months for a refund, repair, or replacement.
3. Right to Cancel (Cooling-Off Period)
You can cancel contracts signed at home or online within 5 business days.
What to Do If Goods Are Defective
- Return the product with proof of purchase.
- Request a refund, repair, or replacement.
- If the store refuses, contact the supplier.
- Lodge a complaint with the National Consumer Commission (NCC): 012 428 7000.
Common Myths
- Myth: "No refunds, only exchanges." False. You are entitled to a refund for defective goods.
- Myth: "Sale items cannot be returned." False. Sale items have the same rights.
Key Takeaways
- You have the right to safe, good quality products.
- Defective goods can be returned within 6 months.
- Store policies cannot override your CPA rights.
- Lodge complaints with the NCC if suppliers refuse to help.
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